Privacy Policy

Hadayiq Translation Services, Dubai, United Arab Emirates (“Hadayiq”, “we”, “us”) operates the Hadayiq Translation Portal and is the controller of the personal data described in this policy.

We handle personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable laws. Questions or requests: support@hadayiq.ae.

Account information. If you sign in with Google: your name, email address, profile photo and Google account identifier. If you continue as a guest: an anonymous identifier for your browser session.

Request details. Your name, email address, WhatsApp number, language pair, purpose, any notes, and the history and status of each request.

Your documents. Files you upload and the translations we deliver. These may contain personal data about you or others, including identity documents, certificates, contracts, financial, health or family records.

Payment information. Quotes, amounts, payment status and references. We do not collect or store card numbers in the portal.

Communications. Messages you send us by email, WhatsApp or within the portal.

Technical and usage data. Device and browser type, IP address, approximate location, sign-in times and pages used, collected by our service providers for security, reliability and analytics.

• To provide the Services — prepare quotes, assign a translator, translate, deliver and correct your documents.
• To communicate with you — about quotes, payments, progress and support, including by WhatsApp and email.
• To process payments and keep accounting and tax records.
• To protect the Services — prevent fraud and misuse, secure accounts and investigate incidents.
• To improve the portal using aggregated usage statistics.
• To meet legal obligations and respond to lawful requests from authorities.

We process personal data because it is necessary to perform our contract with you, to comply with legal obligations, for our legitimate interests in running a secure and reliable service, or with your consent — for example, when you upload documents containing other people’s information, you confirm you have their consent or another lawful basis to share it with us.

Access to your documents is limited to the people who need it to do the work:

• You, through your account or guest session.
• The translator assigned to your request, while the work is in progress. They also see the name and contact details on the request so they can complete it correctly.
• A small number of authorised Hadayiq administrators, for quoting, quality control, support and record-keeping.

Translators must keep your documents confidential and use them only for your request. See our Document Confidentiality statement for details.

We do not sell your personal data or your documents. We share them only with service providers who help us run the Services, under contracts that require them to protect it:

• Google (Firebase and Google Cloud) — sign-in, database, file storage, servers and analytics.
• AI-assisted translation tools — our translators may use enterprise AI services (such as Google’s Gemini API) to support their work. We only use services whose terms do not permit the provider to use customer content to train their models.
• Our website hosting provider.
• WhatsApp (Meta) — when you choose to message us or we contact you about your request.

We may also disclose information where required by law, court order or a competent authority, to protect our rights or the safety of others, or to a successor in a business transfer that continues to protect it under this policy.

Some of our service providers store or process data outside the United Arab Emirates, including in the United States and the European Union. Where this happens, we rely on providers that offer an adequate level of protection and contractual safeguards, as permitted under UAE data protection law. By using the Services you acknowledge these transfers.

• Source documents — kept only for as long as needed to complete your order, handle corrections and resolve any dispute, after which we delete them. You can ask us to delete them sooner once your order is complete.
• Delivered translations — kept in your account so you can download them again, until you ask us to delete them.
• Translator access — removed when your request is marked ready.
• Payment and invoicing records — kept for as long as UAE tax and commercial laws require.
• Account data — kept while your account is active and deleted on request, unless we must keep it by law.

Deleted data may remain in secure backups for a limited period before being overwritten.

We use measures designed to protect your information, including encrypted connections, encryption at rest by our cloud provider, role-based access rules that limit each document to its owner, assigned translator and authorised staff, and confidentiality obligations for everyone who handles your documents.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, and our responsibility for security incidents is set out in the Terms of Service. Please keep your Google account secure and do not send documents through channels outside the portal.

Subject to applicable law, you may ask us to:

• access the personal data we hold about you, or receive a copy of it;
• correct inaccurate or incomplete data;
• delete your data or documents, unless we must keep them by law;
• restrict or object to certain processing;
• withdraw consent where we rely on it.

Email support@hadayiq.ae from the address linked to your request. We may need to verify your identity and will respond within the time the law requires. You may also complain to the UAE Data Office.

We use essential browser storage to keep you signed in and remember your session. In production we use Google Analytics to understand how the portal is used in aggregate. You can block or delete cookies in your browser settings; essential storage is needed for sign-in to work.

The Services are for adults. Documents relating to children, such as birth certificates, must be submitted by a parent, guardian or other authorised adult.

We may update this policy from time to time. The “last updated” date shows the latest version, and we will tell you in the portal about material changes.