Payments & Refunds

Every request starts with a free quote in UAE dirhams (AED). A quote is based on the document you uploaded and your chosen purpose, and is valid for 7 days unless it says otherwise.

If the document turns out to be longer, more complex or different from what was uploaded, or you change the request, we will send a revised quote before continuing.

Payment is due in full when you approve a quote, before work begins, unless we agree otherwise in writing. We will send you the payment method and instructions for your order. Only make payments using the details we provide through the portal or our official contact channels.

We will never ask you to pay into a personal account or send card details by message. If you receive an unusual payment request, contact us before paying. We are not responsible for payments sent to accounts not provided by us.

Any bank, card or transfer fees charged by your provider are your responsibility. We may hold delivery of a translation until payment is received in full.

• Before you pay — you can cancel at no cost.
• After payment, before a translator is assigned — full refund.
• After a translator is assigned, before delivery — refund of the fee less the value of the work already done, which we will calculate fairly and explain to you.
• After delivery — no refund, although translation errors will be corrected free of charge.
• Urgent or express orders — the urgency surcharge is non-refundable once work has started.
• Third-party fees already paid on your behalf, such as attestation or courier fees, are non-refundable.

If our translation contains an error, report it within 7 days of delivery and we will correct it free of charge. If we are unable to correct a genuine error, we will refund the fee for the affected part of the order. This is our full responsibility for translation errors, as set out in the Terms of Service.

Refunds are not available for decisions made by courts, ministries, embassies or other authorities, for delays caused by missing or unclear source documents or late replies from you, for spelling of names that follows your source document or your instructions, or for stylistic preferences that do not change meaning.

To request a refund, email support@hadayiq.ae with your request reference. Approved refunds are paid to the original payment method, or to an account in your name, within 14 working days. We do not refund to third parties.